Important questions to ask when implementing a new EMR

Dr Arun Kumar
on
September 6, 2024

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Prescription Pad
Clinic Management Dashboard
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Patient Follow-up and Communication Tools

95%

Patient Satisfaction

30%

Reduction in Wait Times

2x

Appointment Efficiency

Many physicians and medical practices have recognized the value of transitioning to an Electronic Medical Record (EMR). A good EMR can not only help doctors in better management and data gathering, but at the same time, it also makes workflows more streamlined, resulting in better patient care and hence overall smoother operation. Important question that arises is how to choose the right EMR for your practice and workflow style. This blog will discuss the factors doctors need to know about prior to choosing an EMR.

1. Does the EMR align with your specific needs and workflows?

  • Every medical practice is unique. It is essential to evaluate whether the EMR system under consideration is customizable and adaptable enough to fit your specific needs and provide insights about your practice 
  • Ask for demonstrations tailored to your specialty and assess if the EMR can accommodate your existing workflows seamlessly. 
  • An EMR system should cater to your clinic’s needs without overwhelming your staff with unnecessary features. Understanding these core requirements will help you choose an EMR system tailored to your practice’s workflow.

2. User-friendliness of the system

  • An EMR which is complicated to access results in low productivity and mistakes. Make sure the patient management software is easy to learn for you and your clinic staff. 
  • Have your team trained effectively, keep in mind that a system with a steep learning curve may negatively impact patient care during the transition period.
  • Choose a system that provides configurable dashboards so each user can get their most relevant tools in front of them.

3. Total cost of ownership

While choosing an EMR system, it is important to understand the different pricing available. After confirmation of the required features, the desired plan can be chosen accordingly. Look at your long term costs (after the initial purchase) for hardware, maintenance and updates. Remember to choose a system that matches your budget and ensures faster ROI.

4. Scale with your practice

If you plan to grow your practice by adding new specialties, opening up additional locations or increasing the number of patients, the EMR should be able adapt with this growth without needing a complete revamp. Check the EMR’s add-on features in case you require them further down the road.

5. Interoperability & Transition

  • See if the new software integrates well with crucial systems like, existing data, laboratory, radiology, pharmacy and contact information system (such as website).
  • Consider the changes your staff and patients will face during the transition. Be proactive in explaining the difference with your patients while affirming that the quality care will not be affected.

6. Customer Support & Data Security

  • After implementation, the continuing support for technical problems is important. Inquire about the support options and TAT.
  • Make sure the EMR system is equipped with advanced security features such as encryption, access control and periodic audits. Know about their data security policy and HIPAA compliance.

Summing up, the EMR should be able to optimize your workflow as well as provide a delightful patient experience. Taking these factors into account, choose an EMR that allows you to deliver the best care while also growing your practice efficiently.