For years, doctors have sworn by their trusty prescription pads and well-worn patient files, believing that medicine is best practiced with a pen in hand. For Dr. Neelesh Kapoor, a senior consultant physician and diabetologist, adopting an Electronic Medical Record (EMR) system was not an obvious choice. Having spent years relying on pen and paper, the thought of transitioning to a digital platform felt unnecessary, until a global pandemic changed everything.
Dr. Neelesh Kapoor’s private practice began with a small clinic in Noida, established after a long stint in public health with the World Health Organization (WHO). Initially, he enjoyed the simplicity of handwritten prescriptions and paper records, a routine practice that was deeply ingrained from his medical college days.
“I was very skeptical about digitalization. Many companies approached me, but I simply turned them away,” he recalls.
However, then came the COVID-19 pandemic and the ensuing lockdowns, teleconsultations became a necessity. A seismic shift that forced doctors across the country to rethink their approach to patient care. With patients confined to their homes, Dr.Neelesh found himself overwhelmed by a makeshift system, consulting over video calls and messaging tools like WhatsApp, manually writing paper prescriptions, taking photos and sending them to patients. “It was tedious and inefficient,” he admits.
“Patients needed structured prescriptions, and I wasn’t getting paid for the work I was doing informally.”
Realizing that his practice needed a more sustainable and professional approach, Dr. Neelesh started exploring electronic medical record (EMR) solutions. After experimenting with different tools, he discovered Eka Care EMR, which seamlessly addressed his pain points.
The decision to adopt Eka Care was driven by one key factor - ease of use! “The design was simple, the navigation intuitive, and the workflow mirrored our medical training,” Dr. Neelesh explains. Within a short time, his practice saw a transformation:
With EKA Care, patient details were automatically queued. Medical history, prescriptions, and lab results were structured into an easy-to-follow digital format. “I could enter history, examination findings, medications, and follow-up instructions seamlessly, making patient management much more efficient,” he says.
Patients quickly noticed the difference. An IT professional remarked, “Doctor, you are the first digital physician I've encountered. Your prescriptions are clear, and everything is well structured, there’s no scope for error.” Another senior citizen added that the detailed prescriptions allowed him to easily purchase generic medications. “It’s all about convenience at the end of the day,” Dr. Neelesh reflects.
Transitioning to Eka Care wasn’t just beneficial for patient care, it also optimized clinic operations. Appointment scheduling, previously handled manually through phone calls, became digital, reducing staff workload. “Now, we have an online appointment link integrated with Google My Business. Many patients book directly, reducing administrative strain,” he shares. Also, training staff on the system was straightforward and they quickly adapted. “Today, none of my staff can imagine working without Eka Care.”
Eka Care’s integration of Artificial Intelligence (AI) has further augmented Dr. Neelesh’s practice. “The AI tool acts as my assistant, helping to make sense of complex patient histories, by identifying relevant patterns in lab reports.” AI-powered image analysis has been particularly helpful for dermatological concerns, while automated diet charts - tailored by age, gender, and regional dietary habits, enhance patient counseling.
“We have conducted multiple real-world evidence studies using structured data from our EMR. Without this system, managing patient records manually for research would have been impossible.”
For many physicians, concerns about data security pose a barrier to EMR adoption. Dr. Neelesh was initially wary, given past experiences where lead-generation companies diverted patients. However, two factors reassured him:
Looking ahead, Dr. Neelesh envisions a future where EMR systems integrate with IoT devices, providing real-time health insights. “Imagine wearable data, lab results, and clinical findings triangulated through AI to offer predictive analytics. That’s where we are heading- towards true Precision Medicine.”
However, he acknowledges the hurdles. Adoption among mid-career doctors is increasing, but senior practitioners are hesitant due to workload concerns. EMR systems must continually evolve to ensure seamless, fast, and intuitive workflows.
Reflecting on his journey, Dr. Neelesh Kapoor is unequivocal about the impact of Eka Care EMR. It has transformed my practice, enhancing efficiency, improving patient experience, and enabling research. For physicians contemplating digitalization, his advice is clear:
“EMR is not just the future, it’s the present. The sooner we adapt, the better we serve our patients.”
By embracing EKA Care, He has not only future-proofed his practice but also set a benchmark for modern, patient-centric healthcare delivery.
.jpg)
