What comes to our mind when we think of an Appointment? Well, to the most of us, the first thing that comes to our mind is a doctor’s appointment.
The healthcare industry has been grappling with challenges related to manual appointment management systems for quite some time. With a large number of patients and a lack of centralised systems, appointments are often managed through paper-based records and registers, resulting in long waiting times, missed appointments, and difficulties in rescheduling.
As a technology-driven healthcare company, eka.care is working towards bringing about a significant change in the way appointments are managed by doctors. Our efforts aim to replace the traditional manual methods with digital solutions that enable seamless management of appointments, resulting in a more efficient and hassle-free experience for both doctors and patients.
Follow-up appointments are an essential part of the doctor-patient relationship, allowing doctors to monitor their patient’s progress and provide ongoing care. However, managing follow-up appointments has always been a challenge for doctors due to various reasons.
One of the primary difficulties in managing follow-up appointments is the lack of patient details. Doctors often find it challenging to keep track of their patient’s medical histories, treatments, and follow-up appointments, which can lead to confusion and errors in the follow-up process.
Another challenge is that patients may forget about their follow-up appointments, leading to missed appointments and delayed treatment. This can be especially problematic for patients with chronic illnesses or those undergoing long-term treatments. Patients could face additional problems such as difficulty in rescheduling
Moreover, manually organising and planning follow-up appointments can be a daunting task for doctors, especially in high-volume practices. It can lead to missed appointments, long wait times, and frustrated patients.
Despite the advent of new and smart appointment management tools, none have seemed to focus on the aspect of follow-ups for doctors.
Follow up queue is your one stop place to manage all your follow up appointments. You could see all your planned follow ups, patient's treatment history, know if a patient would be visiting for the follow up, or if any patient had booked any slot to consult with you, or if unfortunately they won’t be able to make it for the appointment.
To make use of follow up queue, while you go about your usual prescription creation process, use the follow up section to mention the follow up date of the appointment.
If there are too many steps for patient to communicate about their willingness to visit for a follow up, chances are they won’t go through with it. And if it is lengthy process on doctor’s end, they would not able to cater every patient.
Wouldn’t it be nice if patients can be reminded of follow up and can also let doctors know weather they would be visiting for the follow up or not with a single tap of a button? That’s exactly what we did.
We now send interactive messages on Whatsapp so that patients could respond weather they would be visiting for the follow up right from Whatsapp with a tap of button. And Immediately doctor would get the status updates in their follow up queue.
As seen in above screenshots, with just a single tap, patients can let doctors know if they would be coming, book slot, or even reschedule. This would visible on doctor’s follow up queue as soon as patient replies to the messages. Doctors could know directly from their follow up queues, if a patient would be coming, or if they have cancelled or rescheduled.
The introduction of the Follow Up queue is a significant step towards seamless and efficient follow-up appointment management for doctors and patients. Managing appointments and follow-ups becomes easier when using eka as your appointment module.
We are continuously innovating and developing more features to ease follow-ups and increase conversion rates for doctors. Doctors can keep track of their patient's medical histories, treatments, and follow-up appointments, while patients can easily book, reschedule, and confirm appointments through interactive reminders. By leveraging technology to transform the healthcare industry, our goal is to take the caregiving experience to the next level.
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