Introduction

HealthLand Clinics, established in July 2024, is a premier pediatric healthcare provider in Bangalore, with a focus on holistic and compassionate care. With a team of 13 doctors and dedicated paramedical staff, the clinic strives to redefine pediatric care through advanced technology and patient-centric services.

Driven by their vision to seamlessly document each child’s health journey from day one, HealthLand Clinics has embraced digital transformation through Eka Care, setting new benchmarks in operational efficiency and patient engagement. This initiative gives parents and doctors immediate, comprehensive access to medical records, facilitating personalized care and timely interventions. It also grants children lifelong access to their health data, empowering them to make informed health decisions as they grow.

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A Glimpse into HealthLand’s Expertise

"From Newborns to Adolescents – Comprehensive Pediatric Care"

HealthLand Clinics’ services cater to a wide spectrum of pediatric needs:

• Routine Care: Regular health check-ups and common childhood illness management.
• Specialized Clinics: Focusing on neonatal care, ophthalmology, ENT, respiratory health, dentistry, speech therapy, child psychology, growth counseling, nutrition & lactation guidance and sleep health.
• Proactive Care: Wellness screenings, immunization, preventive programs and counseling tailored to each child’s development.

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The Challenge

Doctors faced practical barriers when exploring different EMR systems. Traditional methods felt more familiar and adaptable, necessitating consideration of physicians' workflows and preferences during this shift. Key factors include:

• Handwritten notes can maintain focus on the patient

• Writing can be faster and more intuitive than typing for some

• Physical records can be easier to visualize and interpret.

• Templates misalign with practice styles, requiring frequent adjustments

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Need for Innovation

HealthLand sought a digital solution to overcome existing challenges and meet modern pediatric standards, focusing on enhanced efficiency, improved patient experiences and better continuity of care.

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The Solution

Eka Care: A One-Stop Digital Platform:

• Reduced Screen Time: Eka Care minimizes doctors’ screen time while still enabling them to create and maintain comprehensive patient records, which can be instantly shared with the patient.
• Increased Efficiency: With Eka Care’s streamlined workflows, doctors handle more patients in the same timeframe, reducing consultations from 20 minutes to just 7–10 minutes.
• Access to patient history: There’s no reliance on patients bringing previous prescriptions, as all records are securely stored and accessible.
• Comprehensive staff tools: Eka Care streamlines daily tasks like registration and package creation, while delivering robust analytics and customizable, downloadable reports for deeper insights.
• Critical for decision-making: Critical for Decision-Making: Data from PDF lab reports is converted into discrete fields, enabling trend analysis- especially valuable in pediatrics, where repeated testing is limited.
• Integrated Care: The EMR’s integration with pharmacy and lab services enables seamless and comprehensive patient care.

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Highlighted Features Appreciated by Consultants:

• Personalized Patient Engagement: Child-specific favorites are tagged during registration. With a single click, the doctor sees these details and references them, making the child feel more at ease.
• Systematic and detailed prescriptions: Eka Care EMR ensures prescriptions are well-organized and detailed, making them easy for patients to understand.
• Simplifies doctor referrals: When referring to other doctors, the EMR software makes it easier for them to interpret the information clearly.
• Support for long sessions: Lactation sessions, which typically last around 45 minutes, benefit from features like auto-suggestions and custom printable options that streamline the process.
• Customizable Workflow: The EMR’s ability to create subsections, separate categories, save templates with auto suggestions allows me to tailor it to fit my workflow seamlessly.
• Value-added care: Sending educational PDFs with helpful links to mothers adds a personalized touch, showing that extra care has been taken for the patient.

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Empowering the Staff:

The clinic staff quickly adapted to Eka Care, leveraging its capabilities to streamline daily operations:

• Pharmacist: Utilizes Evital Software which is integrated into Eka Care for precise medication dispensing and envisions broader access to medical information for more holistic care.
• Nurse Manager: Appreciates appointment management tools and values the potential of advanced operational analytics.
• Front Office Executive: Highlights the ease of automated reminders and anticipates streamlined registration workflows.

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Challenges and Feedback

While Eka Care has brought transformative changes, feedback has highlighted areas for improvement:

• Training Needs: Enhanced onboarding programs for better tool adoption.
• Registration Process: Simplifying workflows to make patient onboarding faster.
• Expanded Features: More robust analytics for operational and financial insights.

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Conclusion

The partnership between HealthLand Clinics and Eka Care demonstrates the potential of technology in transforming pediatric healthcare. By adopting a digital-first approach, the clinic has elevated patient care and operational excellence.

HealthLand’s journey is a testament to how innovative solutions like Eka Care can empower healthcare providers to meet modern challenges effectively, inspiring others to embrace a future of digital healthcare.